FAQ's

Yes. Cota ships both within Australia and internationally. Orders in Australia can be ordered online via our website.

For international orders, please contact us so we can organise the best kind of postage and insurance (if applicable) for your order.

Yes. Jewellery is fully insured while in transit.

Shipping times vary depending on destination and shipping method. We send orders in Australia via Express Post and normally arrive with 3-5 business days.

Ready-to-wear pieces may be eligible for return or exchange within a specified timeframe, provided they are unworn and in original condition.

Custom and Re_store pieces are typically final sale.

Custom and Re_store pieces are made specifically for you and are generally not eligible for return.

Many pieces are one-of-a-kind, while others are produced in small editions. Availability depends on the artist and collection.

Yes, most rings can be resized. Timing and cost depend on the design and materials.

In some cases, yes. Feasibility depends on the piece, materials and the artist’s approach. Please contact us to discuss what you have in mind.

Custom jewellery at Cota is an artist-led process, guided by your ideas and preferences. It begins with a consultation where you can bring references, inspiration, and any stones you’d like to use. The artist then designs the piece in collaboration with you—translating your direction into a wearable, technically sound object—before fabrication begins.

Cota artists design all custom work. Clients are welcome to arrive with ideas, references, and a clear sense of what they love, then work closely with the artist to shape the direction. This ensures technical and material details—stone setting, proportions, durability, comfort, and finish—are resolved properly.

Custom pieces typically take 6-8 weeks, depending on the artist, complexity of the design, and stone availability.

Yes. Engagement rings and wedding bands are central to Cota’s custom practice. Wedding bands can be artist-designed to pair precisely with an existing engagement ring, or to stand confidently on their own.

That’s common. You can begin by choosing a stone, sharing a few references, or starting a consultation with an artist. Many clients create a meaningful starting point, then return with the recipient to refine the final design details together.

You can also purchase a ready-to-wear piece which we can exchange unworn, or a gift voucher.

Re_store is Cota’s approach to transforming existing jewellery into new contemporary pieces. Clients bring in old jewellery, which is carefully dismantled. Stones are assessed and retained, while all gold is traded in and refined. The value of the refined gold is credited toward the new piece, reducing the overall cost. The materials are then re-imagined into an artist-designed piece you’ll genuinely want to wear.

Yes. Many Re_store and custom commissions begin with stones clients already own, including family heirlooms.

Yes. Custom jewellery is often commissioned to mark anniversaries and significant milestones—such as 5, 10, 15, 20 or 25 years.

Pricing varies depending on the artist, materials and complexity of the design. A budget range is discussed during the initial consultation before work begins.

The process will be facilitated by the Co_ta team, at times including communication with the artist.

Yes. Clients outside Sydney can begin with a phone or virtual consultation and continue the process remotely.