Terms of Service

Shop

 

At Metalab Creative Pty Ltd (ACN: 111663426  & ABN: 73111663426 ) Trading As Courtesy of the Artist we are committed to providing the best quality of service in store and online. We will be delighted to help you place an order by telephone and email and advise you on the items offered on our website, or help you with any queries about payment options.

 

Pricing

 

All prices on our website are in Australian Dollars.

 

All prices that are listed on the store are inclusive of 10 % Goods and Services Tax (GST). These prices do not include shipping costs.

 

For International orders all the pricing will be processed in Australian Dollars. The responsibility of any extra taxes, duties or fees will be passed onto the customer.

 

Prices are subject to change without notice.

 

Returns and Exchanges

 

Please choose carefully as we do not offer any refunds of purchases made Online or in Store.

 

If the item is faulty in its manufacture, we will offer to repair or replace the item in question if returned within a reasonable time.

 

If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of invoice. We will be more than happy to offer you an exchange or a credit note, provided that the products are returned complete and unused, with the original packaging and accompanied by the original sales receipt.

 

To return or exchange your piece, please email or phone to advise us. We will email you back with all the relevant information. Customers will be required to pay for return postage.

 

Alternatively, you can bring your piece in person to the Courtesy of the Artist store which is located at Shop 122 – 124, Level 2, The Strand Arcade, 412 – 414 George Street, Sydney 2000.

 

Customising

 

If there is something on our website that you are interested in we offer customising services. We also are happy to sit down with you to design a piece which can be made for a special occasion.